In March, with fluctuating temperatures between warm and cold, the epidemic situation in Shanghai became increasingly severe and complex. In just over ten days, the daily number of confirmed and asymptomatic cases increased from a few to 500, 800, and over 1000. Therefore, Shanghai implemented grid-based screening of key populations, and most residential communities adopted closed-loop management. Pudong New Area, Minhang District, and Jiading District even implemented lockdowns on all enterprises and communities. Shanghai's epidemic prevention and control reached a critical juncture. Faced with the adverse situation caused by the epidemic, all cadres and employees of Shanghai Heli bravely persevered, contributing their efforts and dedication to fight the epidemic, racing against time and the virus. They worked with all their might, upholding the spirit of 'doing it, doing it quickly, doing it very quickly', meticulously planning to win the development 'proactive battle', and achieving both epidemic prevention and control and marketing services without compromising either.

I. Responding swiftly to the call, implementing strict epidemic prevention and control measures

The epidemic is the order, and prevention is the responsibility. Shanghai Heli responded swiftly to the call, establishing an emergency working group, immediately improving the epidemic prevention and control system, clarifying work responsibilities, and ensuring that various functional divisions were orderly and effective, busy but not chaotic. The working group promptly conveyed the requirements of Shanghai Municipality and the company regarding epidemic prevention and control, studied key tasks in stages, and meticulously planned and formulated a comprehensive nucleic acid testing organization plan, ensuring the work proceeded in an orderly manner.

Company leaders fulfilled their responsibilities, going to the front lines to command and guide the epidemic prevention work of the branches. A daily reporting system was established to monitor the attendance and health status of employees in real-time. Daily self-inspections by various branches and departments were combined with unscheduled inspections by the company. Problems found during inspections were issued in notices, urging the responsible branches to implement rectification and provide feedback. Internal accountability measures were implemented for deficiencies in environmental disinfection, health monitoring, nucleic acid testing, and epidemic prevention materials.

II. Adapting to change, planning and acting quickly to ensure steady progress in sales performance

While focusing on epidemic prevention and control, the company worked at full capacity, taking the initiative, and adopting multiple measures. With a customer-centric approach, the company leveraged team synergy and network advantages to overcome the impact of the epidemic. Sales and maintenance personnel became frontline workers, remaining at the forefront. Sales personnel maintained customer relationships and expanded sales channels through phone calls and WeChat communication. Field maintenance personnel, while adhering to personal protection measures according to the epidemic prevention policies of the regions where customer forklifts were located, carried nucleic acid test reports to provide on-site maintenance services. In areas with restricted logistics, intercepted goods were transported via alternative routes. Although this increased costs, it ensured timely delivery of forklifts and parts to customers, improving customer satisfaction.

The company actively established WeChat and Tencent Meeting platforms to conduct online business training, improve business capabilities, and enhance the sales skills of business personnel and the professional skills of service personnel. Employees under isolation worked from home, maintaining efficient communication with customers and colleagues through phone calls, WeChat, and Tencent Meeting, ensuring the smooth progress of the company's various businesses.

The company issued a call to all employees for cost reduction and efficiency improvement, starting with ourselves and every small thing around us, saving electricity, paper, and water, firmly establishing the awareness of cost reduction and efficiency improvement, strictly controlling office expenses, making the most of resources, and reducing redundant configurations. Vehicle management was strengthened to reduce vehicle operating costs and make full and effective use of vehicles.

In areas without the epidemic, we must work even harder; in areas with the epidemic, we must create conditions to work even if there are no conditions. Many leaders of Shanghai Heli, to prevent their residential communities from being locked down and affecting work, stayed at the company or in hotels, setting an example, staying on the front lines, and working alongside employees to overcome difficulties. Faced with the epidemic, the people of Shanghai Heli did not retreat; they chose to persevere. Faced with difficulties, they did not compromise; they chose to move forward against the headwind, taking the initiative to create more possibilities and opportunities.

III. Making every effort to care for employees during the epidemic prevention and control period

Company leaders attached great importance to and actively implemented epidemic prevention and control as the most important political task, adopting various methods to care for employees, uniting and leading all employees to build a solid bulwark against the epidemic, ensuring a stable situation in epidemic prevention and control and safe operation.

Implementing employee epidemic prevention and service guarantees. The company consistently monitored the health status of each employee through daily reports from branches, urging employees to take personal protective measures, and requiring branches to prepare sufficient epidemic prevention materials, ensuring that the organization's care reached the hearts of employees. Emphasis was placed on disinfection of canteens, offices, and parts repair areas, with temperature measurements taken at least twice daily, striving for full coverage of all protective measures, and making every effort to care for and protect all employees.

Actively conveying corporate care. The epidemic is merciless, but Heli is full of love. Emphasis was placed on strengthening supervision of the quality and food hygiene of the canteen, ensuring employees ate with peace of mind. During this period, meals were delivered daily to employees under self-isolation, showing caring and heartwarming actions. While promoting knowledge of health protection, enabling employees to understand the transmission and prevention methods of the epidemic, emphasis was placed on promoting advanced examples, creating an atmosphere of working together to fight the epidemic, and promoting the implementation of epidemic prevention requirements. Company leaders and party members went to the front lines to express their gratitude and care for employees, and to inspect and guide epidemic prevention work, further enhancing employees' sense of belonging, collectivism, and responsibility, providing Shanghai Heli with strong momentum for harmonious and stable development.

Every Shanghai Heli employee who persevered at their post is a hero, supporting each other through thick and thin, grateful for those who went against the flow, united as one, achieving great things together. They shared a common goal, working together with the courage of a 'sword' and a spirit of selflessness to overcome difficulties. We believe that the cold winter of the epidemic will eventually pass, and Shanghai Heli will surely usher in a glorious future after the storm!

Shanghai Heli leaders visit the front lines to express their gratitude to employees and guide epidemic prevention work

Shanghai Heli actively works on epidemic prevention and control

Shanghai Heli's most beautiful 'reverse-flow' heroes